MACHU PICCHU MARAVILLA TOURS appreciates your choice, without a doubt, we will make your trip the best moments of your life.
It is important to indicate that to achieve a fraternal relationship between MACHU PICCHU MARAVILLA TOURS and you, it is essential to consider and accept the policies, terms and conditions of our services offered, therefore, please read carefully each item described.
- REFERENCE TO EVENTS OF FORCE MAJEURE
The Agency does not foresee situations such as disasters or adverse weather conditions, fires, riots, protests, diseases or similar events beyond our control.
- REFERENCE TO THE CONFIRMED RESERVE
The 50% prepayment covers operating expenses, transportation, hotel reservation, entrance ticket to Choquequirao and Machu Picchu depending on the tour you chose.
The 100% payment will be canceled 24 hours before the travel date.
You will receive a proof of payment which confirms your passenger travel reservation.
All reservations are made by email or by phone call to the mentioned telephone numbers.
You must send the passenger’s complete information (full names, passport number, nationality, age and sex) if you are a student copy of ISIC CARD.
Mention the name of hotel or hostel in Cusco.
- REFERENCE TO DOCUMENTATION
You must provide all the information required to make the reservation (Full Name, Passport Number, Nationality, Age, Sex.)
It is necessary to have an identity document (passport or visa if the case warrants it) CURRENT before starting the tour.
The ISIC card (if applicable) must also be valid and will show it at the time of booking (sending via e-mail scanned) and at the start of each tour, as well as the identity document (ID or passport) with which you made the reservation (originals).
- REFERENCE TO CANCELLATIONS, RETURNS AND REFUNDS
After prepayment and travel confirmation there is no economic reimbursement.
After the payment of 100% and confirmation of the trip, there are returns in cases (tourist is present on the day of travel, gets sick, change of date of flight or unforeseen on the route).
- REFERENCE TO THE LOSS OF BELONGINGS
The agency is not responsible for the loss of your belongings, as well as theft or damage to your luggage.
- CONDITIONS DURING THE WALK
The agency is not responsible for delays or variations of any kind that alter the normal development of the tour.
- REFERENCE TO THE MODIFICATION OF TOUR
The agency reserves the right to modify any of the itineraries, services or prices described on our website. If any modification is made, the client will be duly notified at the time of the change. It is worth mentioning that the changes that may arise are made with the intention of improving and giving a good service to our customers.
- REFERENCE TO TRAVEL INSURANCE
The agency was not burdened with any accident unrelated to the tour. We recommend that you take out travel insurance that covers emergencies, medical expenses, lost luggage, etc.
- REFERENCE TO MINORS
In all of our programs, children over 12 years of age are considered adults and are subject to adult fees.
- OUR RESPONSIBILITIES
The agency is committed to providing its services according to the requirements of our clients.
We have the obligation to organize every detail of your trip at a fair price.
- RESPONSIBLE CUSTOMERS
The client is responsible for having all the appropriate documentation for the tour (passports, visas, travel insurance, vaccines, Boucher, etc).
It is the responsibility of the passenger to communicate the cancellation of a tour with due anticipation.